Patient account representatives at hospitals are always trying to discern the difference between those who are unable to pay their medical bills and those who are merely unwilling to pay medical bills.
However, an account rep will review the patient’s account before assessing eligibility for financial assistance. There may be notes on the account that could prohibit you from being considered for financial assistance. You want to police yourself when you talk to billing reps and be cautious that you do not disqualify yourself unnecessarily.
Account notes that account reps look for
1) Does this patient take and return our phone calls? You want the account rep to view you as responsive and cooperative. Conversely, you absolutely don’t want to be viewed as non-responsive and uncooperative. If you have a message from a hospital billing rep, return the call, even if it is just to tell them that you need time to understand your bills. If you see your account rep’s number on caller ID, answer the phone. Do not ignore their calls hoping they will just go away. It is just as bad as ignoring the symptoms of a disease. It will not go away; it will just get worse. Continue reading ‘Talking To Patient Account Reps About Medical Bills’ »